Is it safe to use my credit card on kendra-lab?
The security of your data is our priority. That's why admirea-lab.com and our Payment Processing partners use the most advanced encryption methods available to protect every transaction.

What payment methods are accepted on kendra-lab.com?
Our system accepts: Paypal payments, credit and debit cards such as: Visa, Mastercard, American Express and Apple Pay.

Is it possible to pay cash on delivery?
Unfortunately not. It is currently not possible for us to accept cash on delivery payments.

Can I place an order without creating a user account?
You can always place an order at kendra-lab.com without creating a user account. Simply enter your shipping details, billing address, payment method and confirm your order.

How do I place an order?
Choose the items you want and click on the ‘Add to cart’ button to reserve your product. Click on ‘View basket’ at the top and then on the ‘Place order’ icon to continue to a page where you can apply any discount codes. Immediately afterwards, you will be asked for your details to confirm your order.

How much do the shipping costs cost?
At kendra-lab.com, shipping costs are always free (except for special promotions).

Do you ship to my country?
We currently ship to all United Kingdom, but you can send us a request to: support@kendra-lab.com if you live outside this country and we will try to accommodate you.

What is the shipping time?
Your order will be shipped within 24 hours immediately after payment. Usually you will receive your order within 6/12 days. Sometimes shipping may be slightly delayed due to holidays or special events.

Can I track the progress of my shipment?
As soon as it is available, we will send you a tracking code with which you will be able to follow the
you can follow the progress of your parcel step by step by accessing the ‘track your parcel’ section of our website.

Where is my parcel?
If more than 2 weeks have passed and you still haven't received your order (which is rare and has never happened before), please contact us. We will get back to you as soon as possible with full details.

Can I return my order?
Of course you can. If necessary, please follow the instructions in the ‘Returns’ section.

I have another question, how can I get help?
You are free to request any information by sending a message to the following email address: support@kendra-lab.com. Our team will contact you within a few hours.